Resubmitting a claim:
• This must be done on your PC login
• Claim must be in part paid/reject. Please note that if your claim is sitting in accepted, received or paid status you should not make changes as the claim is either still in transit or paid.
• Watch our video on how to go about this ! Talk to us if you need further assistance.

How do I do the picture conversion?
• You can manually enter your patient demographics yourself.
• Watch our video on how to go about this ! Talk to us if you need further assistance.


How to claim an assistant item?
To bill a surgical assistant item number 51300, 51303 or 51306 you need to:
• have the surgeons items numbers.
• You need to have assistant as one of your specialities.
• This will enable you to switch on the “surgical assistant” ON/OFF button.
• Watch our video on how to go about this ! Talk to us if you need further assistance.

Adding a new provider number
Please note: adding a new provider number depends on the package you are signed up under. For basic and saver packages you won’t be able to upload another provider number as they only allow 1 provider number.
Also, new provider numbers must be registered with the health funds before you can bill.
• You can log into Synapse MBS website and add a new provider number under the “add a new provider number” icon.
• Watch our video on how to go about this ! Talk to us if you need further assistance.

Updating bank details
• You can log into Synapse MBS website and update your banking details.
• Watch our video on how to go about this ! Talk to us if you need further assistance.