Main Features:
- Free iPhone and Android apps
- Free sign up
- Auto filled, digitally signed, instantly generated health fund registration forms included with all paid packages
- Australia’s only medical billing rules engine supporting your compliance
- DIY packages include 1 login per provider
- No more paper. Even workers comp claims go with one click to the payers
- You can watch your claims pass through to paid and receipted status via live updates on the app
- DIY packages – create your own financial reports and run them anytime. No waiting until the end of the month. Completely customisable for both cash and accruals accounting
- Secure SSL encryption. Privacy and security are central to everything we do
- Live chat support from 10:00 am to midnight AEST business days, plus regular updates on new features via videos and emails from our amazing Synapse support team checking on how you’re going
- Service on-demand for DIY packages. You can use as much or as little as you want with the ‘Send to Synapse’ (S2S) function. You can sort out easy rejections yourself, and just send the hard ones to us, or both. Whatever you want, whenever you want it. S2S is charged separately at $5 flag fall per claim* plus 20% of collections, capped at $80 per claim
- Decreased risk of third parties changing your billing incorrectly without your knowledge and you being held responsible – because there is a single-entry point for claims – the app. You can allow an authorised person to make changes, but you will be notified when they do and can even block changes if you want to.
- You have complete control and visibility over your billing
- For packages that exclude following up health fund registrations, and changing bank or provider number details, we are always happy to do this for you for a one-off additional cost. Contact us for details
- A claim is one patient, one date of service and unlimited item numbers on one invoice
- Picture conversions are calculated monthly based on your signup date, and replenish at the beginning of your next billing period
- All packages exclude postage, which is charged separately
Informed Financial Consent module:
- IFC is patient pre-payment only. Includes initial SMS message and payment processing with full explanation of fees and rebates when the patient calls to pay
- Free merchant facility included (bank fees may be charged by the financial institution)
- Theatre lists and patient contact details, including mobile phone number, must be provided to us via the app by 9:00am no less than 3 full business days before the date of service
- You must send your billings to Synapse via the app within 24 hours after you have provided the service to enable us to promptly process rebates for your patients
- IFC service is charged at $10 per IFC when pre-purchased from Synapse and $12 per IFC when invoiced at the end of the month. Click here to register for the IFC module.
Billing send options:
1. Hold and check (save as draft) – Automatic transmission: OFF
2. Midnight daily – Automatic transmissions run once daily at Midnight
3. Instant (too late baby!) – Automatic transmission will transmit invoices immediately
‘Needs attention’ feature:
1. Draft
2. Reject/ Part paid
3. Claims required to be sent manually
4. 30+ days old Claims in ‘Claims required to be sent manually’ can be selected individually and ‘sent to Synapse’ for processing (conditions apply*).
