This depends on the package you sign up to with us.

DIY Package:-
If you choose a DIY package, we will populate all the necessary forms and send them to you for an electronic signature along with instructions on where to send them (This is applicable when you initially sign up with us).
In future if you decide to include an additional provider number, then you will receive a compiled pdf with blank forms that needs to be filled out manually and sent to respective funds. However, as health funds are quicker to respond to individual submissions rather than from a billing service, it is best that they are sent from your email address.

If you are brand new to medical billing and would like some help, after you have sent through the registration forms, we can assist by contacting the health funds on your behalf to ensure the registration process has progressed to completion. A $500 fee (ex GST) will apply if you would like Synapse to follow-up with the health funds and confirm your registration on your behalf.

Serviced Package:-
If you are already registered with the funds and your banking and contact details haven't changed, we will change your minor ID with Medicare, and thats it !
We will let you know once this has been confirmed after which you can start billing via the app.

When signing up please select the ""Digital Signature"" option instead of the ""Handwritten Signature"" option so we can expedite the registration process for you.


Reach out to us if you need further assistance. (Call - 1300 510 114 | Email - cs@synapsemedical.com.au)